Customer Testimonials

I had a great experience with Maus Acura! My salesperson, Lee, was super helpful getting me into the exact color combo I wanted for my vehicle and Albert kept my payments exactly where I wanted to be! The whole team went over and above the make the entire experience fast and easy! I am loving my new car and I definitely recommend Maus Acura!

First class service. Staff is very friendly and professional. Mechanic took the time to explain everything that needed to be done in detail. Would definitely recommend.

Maus car dealership service and parts really sucks $11000 for replacing EPS. It cost more than the car. Service department did not give any options. Definitely parts and labor are overpriced. To trade the car they only offered $5000.00. Juan thank you for trying to help.

Just want to say thank you to Mr. Calhoun for being so prompt and helpful throughout the whole process!

I received professional service when being my vehicle in for some safety recalls. It was handled Quickly and effectively.

Lovely experience

Alex (sales) is great best salesman ever!! He treat you as a family and you will always be an Acura Family if you deal with him. Everybody here make you feel like home from sale to broker. I got my 2nd car already and almost my entire family goes here. Will recommended 100%

I bought a Used Mercedes from Maus ACURA back in late Jun. I have nothing but great things to say about this dealership. I have frequently been to Mercedes dealers in the last 15-20 years and 99% of them give you this unprecedented white glove service every time I go. MAUS Acura of NORTH TAMPA is right up there with Mercedes excellence. Pulled up Saturday 1030am and my service provider Brian was there within minutes checking my vehicle in taking pictures and got me going right away. For a Saturday service of Oil change and tire rotation the service department turned ... Read More

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Google - Nov 10, 2026

I bought a Used Mercedes from Maus ACURA back in late Jun. I have nothing but great things to say about this dealership. I have frequently been to Mercedes dealers in the last 15-20 years and 99% of them give you this unprecedented white glove service every time I go. MAUS Acura of NORTH TAMPA is right up there with Mercedes excellence. Pulled up Saturday 1030am and my service provider Brian was there within minutes checking my vehicle in taking pictures and got me going right away. For a Saturday service of Oil change and tire rotation the service department turned me around within 2.5 hours!! I expected at least that on a Saturday. Btw both no charge under their Maus care incentive I received when I bought the car.

(Translated by Google) Excellent (Original) Excelente

Anthony was great very detailed oriented with every question I had ! Thanks again

Dillion was amazing very attentive

⭐ My experience with Maus Acura of North Tampa was extremely disappointing. About three years ago, I took my 2015 Acura in because of a reduced engine power issue. I paid approximately $4,500 for the repairs, and just three days later, my car left me stranded after severely overheating, with the temperature gauge reaching the H. My vehicle had never experienced overheating problems and had always been properly and consistently maintained. When I had it towed back to the dealership, I was told I would need to pay over $2,000 more to replace the front cooling fans. The dealership did not take responsibility for ... Read More

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Google - Nov 7, 2026

⭐ My experience with Maus Acura of North Tampa was extremely disappointing. About three years ago, I took my 2015 Acura in because of a reduced engine power issue. I paid approximately $4,500 for the repairs, and just three days later, my car left me stranded after severely overheating, with the temperature gauge reaching the H. My vehicle had never experienced overheating problems and had always been properly and consistently maintained. When I had it towed back to the dealership, I was told I would need to pay over $2,000 more to replace the front cooling fans. The dealership did not take responsibility for the situation. After spending $4,500, I was left without a vehicle and ended up having to purchase another car from the very same dealership, because I was starting a new job and desperately needed transportation. I didn't even have enough money saved for a down payment. It was a terrible experience, both financially and emotionally. I lost money, time, and my trust in this dealership.

Dillon was very helpful!

Great service and super nice team!

BAD. BAD Service...spent prepaid 1,000 on a repair and also ordered a dip stick which still hasnt arrived after 2 weeks. Requested simple refund.... now getting the run around on a 125.00 refund....NEVER AGAIN!!!! If I dont get it. I will keep putting up 1-STARS...ENJOY!

Great service, one of the most honest estimates I received. This was my first visits to dealership.

I always have a great experience at Maus Acura, and a big reason is my service advisor, Stephan. He makes every visit easy and pleasant from start to finish. He's professional, explains what my car needs clearly, and keeps me updated so I never have to wonder what's going on. It's rare to find service this consistent and friendly. Thank you, Stephan, and the whole Maus Acura service team!

(Translated by Google) Excellent service. Quick and wonderful people. (Original) Muy buen trato .rápidas y grandes personas

Such a great experience at Maus Acura. I highly recommend working with Lee. He was patient, easy to talk to, and never once felt salesy or pushy.

One amazing experience I’d like to S/O Alex, Jan,and Jason for making the car buying experience Much greater than I had anticipated it to be and I am honestly not saying this for any other reason other than this had to have been the most seamless easy-going, correct feeling process of buying a vehicle that I’ve ever had and shout out to Alex again he made the initial experience wonderful he was very welcoming very well Informed only recommended what best fit the description of what you as a buyer are looking for again truly an ... Read More

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Google - Nov 1, 2026

One amazing experience I’d like to S/O Alex, Jan,and Jason for making the car buying experience Much greater than I had anticipated it to be and I am honestly not saying this for any other reason other than this had to have been the most seamless easy-going, correct feeling process of buying a vehicle that I’ve ever had and shout out to Alex again he made the initial experience wonderful he was very welcoming very well Informed only recommended what best fit the description of what you as a buyer are looking for again truly an amazing experience all around everyone is super welcoming at the dealership and I believe they’ve gained a customer in me for a lifetime!!!

Have been looking at cars for a while and was reluctant to pull the trigger, but I’m so happy I chose to look at this dealership! Noah was incredibly helpful, knowledgeable, patient, and professional. He made sure we felt comfortable, answered all of our questions, made the process seamless and had me driving my new car off the lot within a few hours. Jason was also fantastic and worked with us to make sure we got a deal we were happy with. We really appreciated his willingness to work with us and make everything come together. Couldn’t be ... Read More

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Google - Nov 1, 2026

Have been looking at cars for a while and was reluctant to pull the trigger, but I’m so happy I chose to look at this dealership! Noah was incredibly helpful, knowledgeable, patient, and professional. He made sure we felt comfortable, answered all of our questions, made the process seamless and had me driving my new car off the lot within a few hours. Jason was also fantastic and worked with us to make sure we got a deal we were happy with. We really appreciated his willingness to work with us and make everything come together. Couldn’t be happier with my experience and couldn’t recommend it to someone else more!

I had a great experience with the service department at Maus Acura North Tampa. Anthony Falco provided excellent customer service from start to finish. His communication was outstanding, and I particularly appreciated his honesty, professionalism, and attention to detail. The entire process was efficient and straightforward, and I never felt like I was being pushed into unnecessary services. It’s refreshing to deal with a service department that values transparency and respects its customers’ time. Thanks to Anthony and the entire service team for a job well done!

Bryan was very helpful and my car was done in a timely manner!

I honestly like the car a lot but I feel like this dealership is really bad when it comes to service. I got rear ended and brought the car to their shop for repairs. My car was being worked on almost 2 months and this dealership didn’t even offer me a loaner car. Furthermore, when the repairs were supposedly complete, I noticed the steering wheel alignment was still off from the accident. I brought the car back in to get the repaired and they actually tried to charge me and claimed that it happened after the repairs when I was ... Read More

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Google - Oct 30, 2026

I honestly like the car a lot but I feel like this dealership is really bad when it comes to service. I got rear ended and brought the car to their shop for repairs. My car was being worked on almost 2 months and this dealership didn’t even offer me a loaner car. Furthermore, when the repairs were supposedly complete, I noticed the steering wheel alignment was still off from the accident. I brought the car back in to get the repaired and they actually tried to charge me and claimed that it happened after the repairs when I was driving it back from the dealership. Seriously? I’ve had many different cars and never experienced service as poor as this.

Brittany was very helpful from the moment she was assigned to me she helped me through the whole process. Everyone was very helpful and hospitable. I'd definitely shop here again. My purchase today was an early graduation gift 2022 Acura TLX. Absolutely love my car already.

Excellent experience! Luis was very helpful and supportive throughout the entire car-buying process, from beginning to end. He made everything easy and stress-free. Great customer service and highly recommended!

Tony was great! He worked me in same day, and determined the problem was a simple clip, which saved me from purchasing an entire new piece. Even though this Acura is further away from me, I will drive the distance because Tony and his co workers took such good care of me and my car!

Great car buying experience. Brittany C. Was very helpful and went above and beyond navigating the car purchase. James in finance put us in a great package that was affordable.

brought my 2026 Acura Type S to Maus Acura for service, and I want to express my sincere appreciation to the entire team. A special thank you to Chris, the shop foreman, Juan, my service advisor, and Stephon for their outstanding service, professionalism, and dedication. They worked extremely hard to diagnose and fix my issue, kept me informed, and genuinely cared about getting it right. Their effort and commitment to customer satisfaction truly made a difference. Thank you all for going above and beyond—excellent customer service and a great team!

My husband and I purchased our 1st MDX from Maus Acura. I have to tell you that this has been the best experience we have ever had. We live in sarasota and have been shopping for a new SUV. We both lease our automobiles and we do this every 3 years. My husband was looking at turning in his Toyota Highlander. He decided that the MDX was the SUV that he liked the best. The dealership in sarasota was not willing to work with us and actually tried to change the terms of our lease. At wits end we called Maus ... Read More

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Google - Oct 24, 2026

My husband and I purchased our 1st MDX from Maus Acura. I have to tell you that this has been the best experience we have ever had. We live in sarasota and have been shopping for a new SUV. We both lease our automobiles and we do this every 3 years. My husband was looking at turning in his Toyota Highlander. He decided that the MDX was the SUV that he liked the best. The dealership in sarasota was not willing to work with us and actually tried to change the terms of our lease. At wits end we called Maus Acura and Noah Perez answered the phone. We spoke for awhile and gave Noah all of the information on the SUV that we wanted. He asked for a few minutes to look into it for us and would call us back. Noah called us back and said I have your SUV. The next day we drove to Tampa to meet Noah and see our new SUV. Noah was a breath of fresh air. He is such a polite and professional salesman. I can't wait until he finds me my new car so I can turn in my Toyota Crown!! Thank you, Noah Perez!!!

Zac was very helpful. He called to let me know what was needed on the car. He met me when I returned to pick up the car and was very knowledgeable about the work done on the car.

I purchased an Acura using online sales this week, and I it was an efficient and pleasant experience. Gage went above and beyond to make the experience seamless as possible. The day I picked up the car, I was impressed by the friendliness a s helpfulness every step of the way!

Excellent customer service, patience, and knowledge. Alex, our sales representative was amazing.

ive seen better phone etiquette from 5 year olds.... please do better 🤦‍♂️

Excellent service!

Gage provided excellent support and responded quickly to our queries. We now drive a beautiful Acura!!!

Had a great experience at Maus Acura! The entire process was smooth and efficient, and they had me in and out within just a few hours. The team was willing to work with me on pricing and made sure we reached a deal I was happy with. Nicholas was especially helpful, attentive, and knowledgeable throughout the entire process. He took the time to answer my questions and made everything easy and stress-free. Overall, a great car-buying experience. Highly recommend Nicholas and the team at Maus Acura! Normally I feel pressured by everyone at other dealers but this was not the ... Read More

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Google - Oct 19, 2026

Had a great experience at Maus Acura! The entire process was smooth and efficient, and they had me in and out within just a few hours. The team was willing to work with me on pricing and made sure we reached a deal I was happy with. Nicholas was especially helpful, attentive, and knowledgeable throughout the entire process. He took the time to answer my questions and made everything easy and stress-free. Overall, a great car-buying experience. Highly recommend Nicholas and the team at Maus Acura! Normally I feel pressured by everyone at other dealers but this was not the case at Maus Acura. Thanks.

Had a great experience at Maus Acura! The entire process was smooth and efficient, and they had me in and out within just a few hours. The team was willing to work with me on pricing and made sure we reached a deal I was happy with. Nicholas was especially helpful, attentive, and knowledgeable throughout the entire process. He took the time to answer my questions and made everything easy and stress-free. Overall, a great car-buying experience. Highly recommend Nicholas and the team at Maus Acura!

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I am so happy with my new Acura MDX. My salesman, Noah Perez, was so awesome. There was not an accessory that he didnt know every detail about. Noah was so patient teaching me about all of the details of how to work everything, personalize settings, etc. He even took the time to print out (in LARGE print and pictures) the technical details and instructions of the accessories I was having extra trouble with. He was so KIND, so respectful. Maus Acura has an awesome employee with this smart, considerate young man. And Noah's parents should be proud. This ... Read More

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Google - Oct 18, 2026

I am so happy with my new Acura MDX. My salesman, Noah Perez, was so awesome. There was not an accessory that he didnt know every detail about. Noah was so patient teaching me about all of the details of how to work everything, personalize settings, etc. He even took the time to print out (in LARGE print and pictures) the technical details and instructions of the accessories I was having extra trouble with. He was so KIND, so respectful. Maus Acura has an awesome employee with this smart, considerate young man. And Noah's parents should be proud. This awesome guy is going to go far in life. I am so happy that Noah Perez is the salesman that we were blessed to have met. He stayed with us from start to finish, making certain we were comfortable, not only with every question about the 3 or 4 different cars we test drove, but even making sure we had water and tea to drink all during the process. I would give 10 stars for how well Noah Perez treated us. Maus Acura is a great dealership.

Went in for a dead battery. Claims battery was not dead, gives me a new starter. Two days later. I am stranded. Paid $50 for an Uber to get home. Take my car in, they finally give me a new battery. When I pick the car up, I got a new surprise which was a huge nail in my tire. I felt it the exact moment I put the car in drive. This cost me $360 specifically so with ~$400 out of pocket for a dead battery, I am giving a 2 star review.

Service department is friendly and quick. Antonio always takes great care of its an oil change or a major repair!

I’ve seen a big change since my last visit Acura for five months ago the service director was very helpful and gave me some pertinent information. Definitely will contain service my car. Their prices are a little high, but that’s what we paid for owning a acura.

This was my first time here at the dealership for service as I relocated to Fl just this past June. I was skeptical regarding the service and how I would be treated. They have a returning customer in me for sure. My vehicle was well taken care of and I received great customer service!

Luis went above and beyond to get me in for service and got me a loaner and made sure everything was taken care of that i requested. Also, Gabby to good care of me getting checked out she always does. Lee is a great sales man and continues to check in whenever he sees me in fir service just to see how things are going and if i am still enjoying the car. Thank you for all you guys do, I appreciate it very much. Linda

The receptionist, Gabby in the cashier area is very rude and disrespectful. She wants to make comments about not getting a service as we are standing trying to make our payment to leave. She knew we heard her and she was looking and smiling knowing we heard her. No professional. Saying “are they really not doing to fix it in the rain they aren’t going to fix it.” Not okay when the client is standing right there and can hear what is being said about them. Unprofessional and disappointing. I would not come back to this dealership because of ... Read More

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Google - Oct 17, 2026

The receptionist, Gabby in the cashier area is very rude and disrespectful. She wants to make comments about not getting a service as we are standing trying to make our payment to leave. She knew we heard her and she was looking and smiling knowing we heard her. No professional. Saying “are they really not doing to fix it in the rain they aren’t going to fix it.” Not okay when the client is standing right there and can hear what is being said about them. Unprofessional and disappointing. I would not come back to this dealership because of her. The part isn’t even available on back order no estimate of when it comes in and she wants to make comments on why we don’t complete a service. AND NOTICE THEH REPLY TO EVERY 5 STAR REVIEW AND DONT KNOWLEDGE THE ONES THAT WERR DISAPPOINTED IN THEIR SERVICE AND FELT DISRESPECTED BY THEIR EMPLOYEES. WAY TO GO

Good job jose👍

(Translated by Google) My experience exceeded my expectations. The salesman who helped me is named Alex, and I 100% recommend him for your next car. (Original) Mi experiencia supero mis expectativas, el vendedor que me atendió se llama alex, lo recomiendo 100% para tu próximo auto

Five stars all the way for Maus Acura Tampa. Thank you (Meredith, Alex, Jason and Anthony) they made the entire process smooth, honest, and stress-free from start to finish. Im in love with my new car. Great customer service here! I had a wonderful experience.. Ask for them if you go! 😁

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My wife waited over 2 hours for a scheduled oil change! Ferman GMC never takes more than 1 hour on my trucks. They did ultimately get the oil changed, so 2 stars. Update: Unfortunately, I have to take away another star. My wife had a 10:30 a.m. appointment to have a small part replaced that was broken when we bought the car, along with a brake system flush. It’s now 2:17 p.m.—nearly four hours later—and she still doesn’t have the car back. She also needs to get back across town shortly to pick up our daughter from school. Nearly ... Read More

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Google - Sep 30, 2026

My wife waited over 2 hours for a scheduled oil change! Ferman GMC never takes more than 1 hour on my trucks. They did ultimately get the oil changed, so 2 stars. Update: Unfortunately, I have to take away another star. My wife had a 10:30 a.m. appointment to have a small part replaced that was broken when we bought the car, along with a brake system flush. It’s now 2:17 p.m.—nearly four hours later—and she still doesn’t have the car back. She also needs to get back across town shortly to pick up our daughter from school. Nearly four hours for these two relatively minor services is extremely disappointing. 0 for 2 Maus!!

Was told a technician is available at 12:30 for oil change and vehicle was not done until 4

This dealership is trash

My husband and I came in for service on my current car and we decided to check out the new ADX and Integra while I waited. I wasn’t expecting to buy a new car that day, but after talking with Luis and Crystal, I ended up driving home in one! Crystal, the sales manager, connected us with Luis, who was very friendly, knowledgeable, and informative without feeling pressured. They are very understanding and patient. He took the time to answer all of our questions, showed me the vehicles, and let me get a feel for the ADX and Integra. ... Read More

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DealerRater - Sep 28, 2026

My husband and I came in for service on my current car and we decided to check out the new ADX and Integra while I waited. I wasn’t expecting to buy a new car that day, but after talking with Luis and Crystal, I ended up driving home in one! Crystal, the sales manager, connected us with Luis, who was very friendly, knowledgeable, and informative without feeling pressured. They are very understanding and patient. He took the time to answer all of our questions, showed me the vehicles, and let me get a feel for the ADX and Integra. I really appreciated how they went above and beyond to make the entire experience easy, comfortable, and stress-free. The whole process was a pleasant surprise, and I’m very happy with my decision. Thank you to Luis and Crystal for making the experience such a positive one. I recommend them to anyone looking for a new vehicle!

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Gage is the consummate professional and the guy you want to work with when purchasing a vehicle! His patience and prompt responses to all my questions is truly appreciated. I went to the dealership to look at a vehicle and was able to leave to think about whether the vehicle was right for me and my family. No pressure to stay and buy the car on the spot. He also stuck with me the entire time I was doing my research and communicating with other dealerships. He didn’t hand me off to another salesperson. In the end, it was ... Read More

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DealerRater - Sep 26, 2026

Gage is the consummate professional and the guy you want to work with when purchasing a vehicle! His patience and prompt responses to all my questions is truly appreciated. I went to the dealership to look at a vehicle and was able to leave to think about whether the vehicle was right for me and my family. No pressure to stay and buy the car on the spot. He also stuck with me the entire time I was doing my research and communicating with other dealerships. He didn’t hand me off to another salesperson. In the end, it was his professionalism that won my family over, not the car. Go to Maus Acura and ask for Gage!

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Charged a 300$ diagnostic fee and couldn’t even look at what was wrong with my exhaust because it’s modified..🤭

is the most atrocious and fraudulent dealership in the area! They literally tried to rip me off with absolutely unnecessary repairs and maintenance. As an example they told us our cabin air filter was filthy and needed to be replaced... they even showed us pictures of the said dirty air filter, yet when I inspected the air filter I did not find the same filthy air filter they talked about. Take a look at the attached air filter and tell me if it's dirty or looks damn new! This is a very shady dealer, avoid at all costs. The ... Read More

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Google - Sep 24, 2026

is the most atrocious and fraudulent dealership in the area! They literally tried to rip me off with absolutely unnecessary repairs and maintenance. As an example they told us our cabin air filter was filthy and needed to be replaced... they even showed us pictures of the said dirty air filter, yet when I inspected the air filter I did not find the same filthy air filter they talked about. Take a look at the attached air filter and tell me if it's dirty or looks damn new! This is a very shady dealer, avoid at all costs. The manager Keegan told me to call him via a message on yelp, I called SIX times and he never called back. TRASH DEALERSHIP THAT WILL STEAL FROM YOU.

From buying the car from the sales rep Anthony to following up with sounds and issues the car was having, to the response from the team days later …with no response. My car still making sounds coming from the dash from the moment I got it and they wanted to charge $200 something to check it .. I’m sorry it has not been a good experience. Took my car for a rim repair, left it over the weekend, picked it up yesterday and they fix the original scratch on the rim, however, when I picked it up, it had new chip ... Read More

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Google - Sep 15, 2026

From buying the car from the sales rep Anthony to following up with sounds and issues the car was having, to the response from the team days later …with no response. My car still making sounds coming from the dash from the moment I got it and they wanted to charge $200 something to check it .. I’m sorry it has not been a good experience. Took my car for a rim repair, left it over the weekend, picked it up yesterday and they fix the original scratch on the rim, however, when I picked it up, it had new chip in the same rim and another 3 chips on the other rim on the rear driver side?? Who checks the cars to make sure they are ready to be turned back to the customers?

Let me start by saying I love my new 2026 Nissan Rogue. This was my second purchase from Maus, and my first experience was flawless. This time, however, I am extremely disappointed with how Finance handled my loan. I specifically asked whether my credit union had been contacted. One finance representative told me they had “a special line for weekend purchases.” Later, I was told my credit union was closed. Those two explanations obviously contradicted each other. They presented financing through another lender, and I accepted it. That part is on me. The next day, my salesperson reassured me that Finance ... Read More

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Google - Sep 14, 2026

Let me start by saying I love my new 2026 Nissan Rogue. This was my second purchase from Maus, and my first experience was flawless. This time, however, I am extremely disappointed with how Finance handled my loan. I specifically asked whether my credit union had been contacted. One finance representative told me they had “a special line for weekend purchases.” Later, I was told my credit union was closed. Those two explanations obviously contradicted each other. They presented financing through another lender, and I accepted it. That part is on me. The next day, my salesperson reassured me that Finance said we could check with my credit union Monday and switch the financing if necessary as again, my credit union was closed. They would call me. Monday came. No callback. I went there in person and was told it was too late, the deal was done. I then called my credit union myself. My approval had been there all along. Because of this, I lost a slightly lower interest rate, an additional promotion, and the ability to keep my auto loan with my own bank. Refinancing now means additional costs, and I have to wait. Everyone was extremely nice throughout the process, but being nice does not make misinformation acceptable. Maybe they saw an older woman they thought wouldn't question things. Who knows. What I do know is that I was given conflicting and inaccurate information that benefited the dealership's financing arrangement, not me. I initially thought, “I should have asked more questions.” No. I DID ask. This could have been avoided if I had simply been told the truth. Transparency is everything. Unfortunately, this experience changed my opinion of Maus completely. I would not purchase another vehicle there or recommend them. I'll still have to return for my included oil changes, but I truly thought this dealership was different. I was wrong.

Your overall experience depends upon how much your service advisor cares about customer service. The one we worked with during this visit seemed like he could care less about our convenience.

Terrible experience speaking with Anthony M. Very dishonest and misleading. Have texts to prove.

If I could give less than one star, I would. first of all I went in, and there was a lady almost in tears because the service department had taken advantage of her and told her a bunch of horrible things. Every time I’ve ever been to this place, it’s a horrible experience. This time they had a lady call and tell me they were running a $20 promo on oil changes. That’s a really good deal so I bit. She asked me if she could schedule an appointment. I said yes, please schedule schedule it for Friday ... Read More

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Google - Aug 14, 2026

If I could give less than one star, I would. first of all I went in, and there was a lady almost in tears because the service department had taken advantage of her and told her a bunch of horrible things. Every time I’ve ever been to this place, it’s a horrible experience. This time they had a lady call and tell me they were running a $20 promo on oil changes. That’s a really good deal so I bit. She asked me if she could schedule an appointment. I said yes, please schedule schedule it for Friday at two. I get to Maus Acura and they did not have the appointment instead It was for Saturday at 2 PM. But they were willing to take it back, Turns out the $20 oil change was only good for Wednesdays. and then the guy had acted like he never heard of it and would need manager approval. in addition, they told me I needed transmission service for $340. But they could combine with the regular $80 oil change and Give me 12% off. unfortunately, I’m better at math than he was. He was basically offering me $45 off a total combined amount of around $420. instead of $60 off of $80. My bill went from $20 to 375. They would not budge on this and acted like they were doing me a favor. I told them I would At the dentist than ever visit Maus Acura again. I left. The customer dealership is the world’s worst possible. They’re scheduling department is clearly incentivized to get people in the door. The so-called service department is clearly incentivized to get people to pay the most possible. Going to This dealership is always a terrible experience and I will never ever go back under any circumstances. they do not value Customer Service at all. I’ll also be sending Acura a complaint about this dealer. shame on Maus. he doesn’t care at all though don’t go here

I bought a used 2024 Acura MDX. I took it to a body shop. The technician took one look and said, “this car has been in an accident.” What??? “It’s all wrong. If I take the bumper off, we’re going to see some nonsense.” Indeed there was nonsense. It appears the entire back end was impacted in a crash. Other components that didn’t work were: Battery - dead. Side Mirrors - Inoperative. Fuel Pump - Shot Driver Side Door - sounds open Engine Idle Function - Inoperative Metallic grinding noise while driving Trunk - full of sand, like ... Read More

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Google - Aug 12, 2026

I bought a used 2024 Acura MDX. I took it to a body shop. The technician took one look and said, “this car has been in an accident.” What??? “It’s all wrong. If I take the bumper off, we’re going to see some nonsense.” Indeed there was nonsense. It appears the entire back end was impacted in a crash. Other components that didn’t work were: Battery - dead. Side Mirrors - Inoperative. Fuel Pump - Shot Driver Side Door - sounds open Engine Idle Function - Inoperative Metallic grinding noise while driving Trunk - full of sand, like it was just at the beach. Where was the 182 point inspection??? That should have caught the many defects. Did Maus know of the crash? I cannot say. But it’s apparent there was no inspection done. If you buy a car from Maus (please don’t), bring a licensed mechanic to do a full inspection. ***Dealer Notice*** No, I won’t “reach out.” I’ve been there so many times. You offered to buy back the car, WITH ME TAKING A $5000.00 LOSS!

Moving forward anytime I come for oil change. I just need a oil change only if I need an inspection I will ask you guys if I need an inspection came there for the oil change was there since 10 o'clock after that 2 o'clock or oil change that full inspection on my car I did not ask for that anytime I come. I just need an oil change only if I need something done, you ask me not just volunteered for me to spend money. It was bad service. Stay there for 4 hrs i was at the dealership for ... Read More

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Google - Aug 11, 2026

Moving forward anytime I come for oil change. I just need a oil change only if I need an inspection I will ask you guys if I need an inspection came there for the oil change was there since 10 o'clock after that 2 o'clock or oil change that full inspection on my car I did not ask for that anytime I come. I just need an oil change only if I need something done, you ask me not just volunteered for me to spend money. It was bad service. Stay there for 4 hrs i was at the dealership for oil change Unacceptable I need to speak to so this doesn't happen again And I had an appointment

Worse experience I ever had at a dealership, especially one that I exclusively took my vehicle to. My service provider was the worse advisor ever. Since I had a battery warranty issue, he kept throwing the fact I didn’t have an appointment. I called the service department before coming in and was told to bring the car in as soon as I got it started. It is very difficult to make an appointment for a dead battery. I will never return to this dealership and travel to Lakeland rather than have my car and myself subject to the lack ... Read More

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Google - Aug 8, 2026

Worse experience I ever had at a dealership, especially one that I exclusively took my vehicle to. My service provider was the worse advisor ever. Since I had a battery warranty issue, he kept throwing the fact I didn’t have an appointment. I called the service department before coming in and was told to bring the car in as soon as I got it started. It is very difficult to make an appointment for a dead battery. I will never return to this dealership and travel to Lakeland rather than have my car and myself subject to the lack of care at this dealership.

2017 Acura MDX — Reliability Did Not Match the Brand's Reputation I've owned my 2017 Acura MDX and kept up with maintenance almost entirely through the Acura dealership, with only a few exceptions. Despite this, I've had two major mechanical failures that I did not expect from a brand that markets itself heavily on reliability. The first issue was a failed front drive shaft. More recently, and much more seriously, the transmission failed at only 85,000 miles — a mileage that should be well within the expected lifespan of a properly built and maintained vehicle. Given how consistently the car was serviced, ... Read More

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Google - Aug 6, 2026

2017 Acura MDX — Reliability Did Not Match the Brand's Reputation I've owned my 2017 Acura MDX and kept up with maintenance almost entirely through the Acura dealership, with only a few exceptions. Despite this, I've had two major mechanical failures that I did not expect from a brand that markets itself heavily on reliability. The first issue was a failed front drive shaft. More recently, and much more seriously, the transmission failed at only 85,000 miles — a mileage that should be well within the expected lifespan of a properly built and maintained vehicle. Given how consistently the car was serviced, I expected far better durability. Two major component failures, including a full transmission failure at relatively low mileage, has left me questioning Acura's reputation for reliability. I'd caution other buyers to research transmission issues on this model year before purchasing.

(Translated by Google) Bad experience with the car warranty (Original) Mala experiencia sobre la garantía del carro

I am not happy with my buying experience here. I was led to believe that I was getting a quality used vehicle that had been properly inspected. This clearly was not the case. Warning lights came on when I hadn’t even gotten 50 ft from the dealership. It also came with a damaged windshield which I was also promised that would be fixed. I went in for the oil change and inspection, of course all of a sudden they found issues. These issues were there prior to me purchasing the vehicle. I take responsibility for putting trust in people and ... Read More

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Google - Aug 3, 2026

I am not happy with my buying experience here. I was led to believe that I was getting a quality used vehicle that had been properly inspected. This clearly was not the case. Warning lights came on when I hadn’t even gotten 50 ft from the dealership. It also came with a damaged windshield which I was also promised that would be fixed. I went in for the oil change and inspection, of course all of a sudden they found issues. These issues were there prior to me purchasing the vehicle. I take responsibility for putting trust in people and taking them at their word. This was clearly a lapse in judgment on my behalf. Lesson learned. After further research, I discovered that this warning light issue is common with Acura and Honda. I’m sure the dealership was aware of this. Again, lesson learned.

Great car buying experience, going in to a dealership for the first time I didn’t know what to expect. Nicholas greeted my girlfriend and me out front and was a great help throughout the process. Very understanding, patient, and engaging. We told him what we were looking for and he helped make it happen. Aside from the experience we absolutely love the car, it checked all of our boxes and had even more to it than we were expecting. The color is perfect, it handles great, gets up and goes when you need it to, brakes are super responsive, ... Read More

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DealerRater - Jul 27, 2026

Great car buying experience, going in to a dealership for the first time I didn’t know what to expect. Nicholas greeted my girlfriend and me out front and was a great help throughout the process. Very understanding, patient, and engaging. We told him what we were looking for and he helped make it happen. Aside from the experience we absolutely love the car, it checked all of our boxes and had even more to it than we were expecting. The color is perfect, it handles great, gets up and goes when you need it to, brakes are super responsive, just enough room to take it on long trips, and the mpg is insane. Thank you Nicholas!

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I purchased a New 2025 TLX on Labor Day 2025. Two weeks after the purchase, I discovered the VIN # etching was wrong on all 4 windows. Maus offered to re-etch the windows. The re-etching did not work out. Maus offered to replace all 4 door windows and compensate me for the window tint and refund the money for the cost of etching the new glass, which I declined to have done. I dropped the car off for it's 1st service and re-etching, the process took 2 weeks. After picking up the car July 10th, I had to call and inquire about the timeline for ... Read More

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Google - Jul 13, 2026

I purchased a New 2025 TLX on Labor Day 2025. Two weeks after the purchase, I discovered the VIN # etching was wrong on all 4 windows. Maus offered to re-etch the windows. The re-etching did not work out. Maus offered to replace all 4 door windows and compensate me for the window tint and refund the money for the cost of etching the new glass, which I declined to have done. I dropped the car off for it's 1st service and re-etching, the process took 2 weeks. After picking up the car July 10th, I had to call and inquire about the timeline for receiving the check/checks. It took more than three weeks before I received a check. Now it's August 20th and I finally received the 2nd check for reimbursement. Meredith from Customer Relations was the highlight of my experience with Maus. She was helpful and informative. I'm not sure I would have received any of the money that was owed to me if she wasn't involved in the process. In conclusion, the issue was ultimately resolved, but not in a timely manner.

I brought my 2026 RDX with 6k miles today for its first service and the dealer tried to have me purchase some $300 fluid replacement for this new car… After I declined it, I think they became upset because they were supposed to do the oil change and tire rotation, but my husband said that they didn’t do anything because him being a”Car” guy, he had the wheels marked to verify tire rotation was done which was not completed. He also checked the oil and was dark… which made us believe that it wasn’t done as well. My husband ... Read More

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Google - Jul 13, 2026

I brought my 2026 RDX with 6k miles today for its first service and the dealer tried to have me purchase some $300 fluid replacement for this new car… After I declined it, I think they became upset because they were supposed to do the oil change and tire rotation, but my husband said that they didn’t do anything because him being a”Car” guy, he had the wheels marked to verify tire rotation was done which was not completed. He also checked the oil and was dark… which made us believe that it wasn’t done as well. My husband tried to contact the service department but there was no answer or response… We are very disappointed with this experience. So much of this Maus Care! It didn’t even happen. My husband is bringing it in next time so they don’t take advantage of me!

Not really good to me..

Did a horrible job servicing my car when I pay thousands kept telling me oh I need an alignment me being a mechanic I knew I didn’t I just went forward with it let’s see if they can do better but they didn’t they made my alignment horrible with outside tire wear and when I told them they tried saying it’s my fault when I called within a week of it happening I couldn’t notice until I driven the car some miles to see the tire wear now I’m down 700$ for 2 front tires and ... Read More

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Google - Jul 3, 2026

Did a horrible job servicing my car when I pay thousands kept telling me oh I need an alignment me being a mechanic I knew I didn’t I just went forward with it let’s see if they can do better but they didn’t they made my alignment horrible with outside tire wear and when I told them they tried saying it’s my fault when I called within a week of it happening I couldn’t notice until I driven the car some miles to see the tire wear now I’m down 700$ for 2 front tires and gotta find a reliable dealership that will fix my car correct without me having trust issues and being told I’m wrong when I’m just trying to have my car fixed correctly they barely wanted to warranty a tire when I asked over the phone they just wanna be paid but do no work.

My experience with Luis Belen was awesome. He was the most efficient and thoughtful sales person I've dealt with ever and I am so grateful to him. Crystal was also wonderful and super helpful. I appreciate both of them going above and beyond to make my buying experience the best.

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Jan was an excellent sales rep. Very knowledgeable and kind. Made sure I had everything i needed

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My wife and I stopped in at Maus to take a look at the 2026 Acura MDX. We wanted to compare the MDX to another make of car (much more expensive) that we had driven - then later go home and decide on our choice. However, that all changed when Nicholas (NicK) Witkowski met us out in front of the dealership. He was very cordial, knowledgeable and accommodating. When test driving the MDX, Nick answered all of our questions both operational and mechanical. If you want someone who is genuinely dedicated to his job and his customers - Nick is “THE ... Read More

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DealerRater - Jun 27, 2026

My wife and I stopped in at Maus to take a look at the 2026 Acura MDX. We wanted to compare the MDX to another make of car (much more expensive) that we had driven - then later go home and decide on our choice. However, that all changed when Nicholas (NicK) Witkowski met us out in front of the dealership. He was very cordial, knowledgeable and accommodating. When test driving the MDX, Nick answered all of our questions both operational and mechanical. If you want someone who is genuinely dedicated to his job and his customers - Nick is “THE ONE”! After Nick completed the “showing of the car” - we met Jason Ellenberg who offered us a much better trade-in offer than we expected. Considering all of the above - long story short - we purchased a new MDX on the date of the initial visit . It has met all of our expectations - we like it! Based on our experience, as well as the quality of product that Acura provides, I would highly recommend this dealership.

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My experience from the first time that I went over there. It was phenomenal Etephon was the person who helped me out. And\n Always went above and beyond on his service, explaining everything to me. And making sure that my car was in top shape, great person since that day, that's the person that I trust on my vehicle.

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After purchasing my new Acura Rdx at Maus Acura North Tampa, I have learned that their sales team was supportive and well organized. I was treated with respect. Working with the deal on my new rdx there with Noah was a great experience. Noah was knowledgeable and patient. He did not give up until I got what I wanted. Thank you so much for putting up with me Noah. Pat Phetsadasack

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SERVICE DEPARTMENT This past weekend was the final straw for me. I took my vehicle to Maus Acura for a routine oil change and asked that they inspect the front brake pads while it was there. After waiting approximately an hour and a half, I was informed that my rear brake pads needed "immediate attention" and that they could replace them for $315. I was surprised by this recommendation because the rear brake pads had been replaced only six months ago. As a precaution, I took the vehicle to my trusted mechanic for a second opinion. After inspecting the ... Read More

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Google - Jun 19, 2026

SERVICE DEPARTMENT This past weekend was the final straw for me. I took my vehicle to Maus Acura for a routine oil change and asked that they inspect the front brake pads while it was there. After waiting approximately an hour and a half, I was informed that my rear brake pads needed "immediate attention" and that they could replace them for $315. I was surprised by this recommendation because the rear brake pads had been replaced only six months ago. As a precaution, I took the vehicle to my trusted mechanic for a second opinion. After inspecting the brakes, he advised that both the front and rear brake pads were still at approximately 60% life remaining and did not require replacement. I sincerely hope this was an oversight and not an attempt to recommend repairs that were unnecessary. Based on this experience, I would strongly encourage customers to seek a second opinion before authorizing any recommended repairs.

Nicholas was awesome at giving us all the information we needed to buy a car.

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I don’t usually do this but the way that this dealership does business deserves to be known to the public. If you have a few minutes to read a review, It will be worth the read and save you a lot of issues in the future. Buying a car should be something that’s positive and fun, however this dealership took the entire positive experience of buying a car and made it miserable. I don’t know how one place can mess up so badly, but Maus Acura managed to do it. Recently me and my partner moved back ... Read More

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Google - Jun 14, 2026

I don’t usually do this but the way that this dealership does business deserves to be known to the public. If you have a few minutes to read a review, It will be worth the read and save you a lot of issues in the future. Buying a car should be something that’s positive and fun, however this dealership took the entire positive experience of buying a car and made it miserable. I don’t know how one place can mess up so badly, but Maus Acura managed to do it. Recently me and my partner moved back into town from Brooklyn, NY, and after not having a car living up north, I decided to purchase a vehicle. My brother had purchased from Acura before (crown Acura which he speaks very highly of), and so we decided Acura would be a good and well-worth-it purchase for me. My credit is in repair, so my dad even agreed to co-sign on a vehicle with me, if we found the right one. Fast forward to our first encounter with Maus, I had given them a call and a sales gentleman named Jan answered the phone. Jan and I set it up to come in that evening, however upon arriving, Jan was busy and we worked with another sales associate, Alex F( great guy, no notes on him whatsoever). Alex showed us a used black RDX that was a little too out of my price range, so I let him know that although I really like the car, I wasn’t willing to budge on my payments so I was willing to wait for a better offer, or a different car to come in for me. The next day, I get a text from Jan that alex was out on vacation and they had spoken, and they were willing to work with me further on the pricing of the vehicle, to reach my goals about pricing. I let my father know, and we both agreed that this vehicle would be in my price range and worth it. So we let Jan know that we were interested in buying the car. Jan immediately called and let me know to send over my drivers license and insurance information so that he can begin processing the paperwork for the car. We told him that we had prior reservations that evening so he let us know the car was “basically yours and you just have to fill out paperwork and we will get you in and out of here in 30 minutes”. My father runs a dental clinic and I help him manage his patients, so we moved all afternoon patients up on his schedule to work this arrangement into our schedule, because we were so excited to buy this specific car. Now, I let Jan know that I had just moved and did not have insurance so he assured me that I should purchase insurance with the rdx and provided me the vehicle VIN # to do so. I seemed reluctant because shouldn’t I wait to purchase the vehicle before insuring it? But again, Jan assured me that the vehicle was all mine. He sent me and my father credit applications for this specific car so we filled them out and rushed out of our office to make it over to Maus Acura. Jan had let us know he sent the car into detailing so it would be ready for us upon pickup. Seems amazing right? Wrong. Car insured, credit application filled out, we start driving to the dealership. As we’re on the way, we get a call from Jan and the first thing he says is “I have some bad news and some good news but I’ll just go ahead and tell you the bad news first…. I took the car into detailing and someone sold the car.” A sales manager has to “ok” a sale so they knew that car was being purchased by myself and they sold it to someone who put more money on the table and then lied to us about it being taken while in “detailing”. They sold a car insured by me. Jan then proceeds to put me on the phone with his sales manager, a different “Alex” who proceeds to rudely tell me that “if the car is still technically on the lot it’s fair game”. They offered me a slightly older MDX and promised me the same payments and at this point me and my father were defeated. To keep it short even though there’s a LOT more to say. We did end up with the mdx, however WE did research after purchasing the car and found a recall, so I could not even pick up my vehicle until 2 days after a bought it. DO NOT PURCHASE A CAR FROM THESE PEOPLE, they will lie!!!

I am deeply disappointed by the service management at Maus Acura of North Tampa. I have been a highly loyal customer here—I bought my Acura MDX from this store, regularly trusted them for service, and even purchased eight new Bridgestone tires from them in a single visit to re-tire both my MDX and my Chevy Suburban.In 2023, just one year after purchase, I noticed premature weather cracking on the Suburban's premium tires. I showed advisor Robert Walker, who dismissed it as "normal" and failed to log a ticket. Because I trusted his expertise, I was too ... Read More

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Google - Jun 12, 2026

I am deeply disappointed by the service management at Maus Acura of North Tampa. I have been a highly loyal customer here—I bought my Acura MDX from this store, regularly trusted them for service, and even purchased eight new Bridgestone tires from them in a single visit to re-tire both my MDX and my Chevy Suburban.In 2023, just one year after purchase, I noticed premature weather cracking on the Suburban's premium tires. I showed advisor Robert Walker, who dismissed it as "normal" and failed to log a ticket. Because I trusted his expertise, I was too submissive and let it go.Last week, I suffered a flat tire and took the Suburban to Pep Boys. That unexpected visit prompted a full tire inspection, and their certified manager officially condemned all four tires as structurally unsafe due to severe dry rot. Hoping to keep my business local, I emailed Service Director Ryan Vidal a clean timeline of their staff's 2023 error. He never responded. I followed up with four consecutive phone calls, but the receptionist, Monica, explicitly screened my identity and intentionally routed me to empty voicemails.The reality is that processing a manufacturer warranty does not cost a local dealership a single penny—the manufacturer fully reimburses the shop. Maus Acura chose to trash a loyal, multi-car relationship and dodge a safety issue just to avoid simple data entry.Fortunately, the corporate team at Firestone Land O' Lakes and Bridgestone took immediate control. They verified the severe defect, honored my low mileage (23,213 miles), and instantly replaced all four premium tires under a manual corporate override for a fair prorated price of $756.Maus Acura's service management team acts helpful when taking your money, but they will screen your calls and ignore their own safety mistakes. Ryan Vidal's complete lack of response is entirely unprofessional, and they have permanently lost my business.

⭐⭐⭐⭐⭐ I had an outstanding experience working with Stephon as my Service Advisor. From the moment I arrived, he was professional, knowledgeable, and genuinely committed to providing excellent customer service. Stephon took the time to explain everything clearly, kept me informed throughout the entire process, and made sure all of my questions were answered. His attention to detail, honesty, and dedication to customer satisfaction made the experience stress-free and enjoyable. It's rare to find someone who combines professionalism with such a friendly and welcoming attitude. Stephon went above and beyond to ensure my vehicle was serviced properly and completed in ... Read More

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DealerRater - Jun 11, 2026

⭐⭐⭐⭐⭐ I had an outstanding experience working with Stephon as my Service Advisor. From the moment I arrived, he was professional, knowledgeable, and genuinely committed to providing excellent customer service. Stephon took the time to explain everything clearly, kept me informed throughout the entire process, and made sure all of my questions were answered. His attention to detail, honesty, and dedication to customer satisfaction made the experience stress-free and enjoyable. It's rare to find someone who combines professionalism with such a friendly and welcoming attitude. Stephon went above and beyond to ensure my vehicle was serviced properly and completed in a timely manner. I highly recommend Stephon to anyone looking for exceptional service. He is truly an asset to the team, and I look forward to working with him again in the future.

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I consistently receive exceptional customer service from Service Advisor Stephon Solomon. He always goes above and beyond to ensure that I am completely satisfied and well taken care of throughout every visit. His commitment to customer service is truly outstanding. Stephon takes the time to thoroughly explain all required and recommended preventive maintenance needed to keep my vehicle in top condition. He is knowledgeable, transparent, and never makes me feel rushed, ensuring that I fully understand the services being performed and their importance. His communication is excellent, as he consistently provides timely updates throughout the repair and maintenance process. He ... Read More

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DealerRater - Jun 10, 2026

I consistently receive exceptional customer service from Service Advisor Stephon Solomon. He always goes above and beyond to ensure that I am completely satisfied and well taken care of throughout every visit. His commitment to customer service is truly outstanding. Stephon takes the time to thoroughly explain all required and recommended preventive maintenance needed to keep my vehicle in top condition. He is knowledgeable, transparent, and never makes me feel rushed, ensuring that I fully understand the services being performed and their importance. His communication is excellent, as he consistently provides timely updates throughout the repair and maintenance process. He keeps me informed every step of the way regarding the status of my vehicle and estimated completion times, which gives me great peace of mind. His professionalism, honesty, expertise, and dedication to customer satisfaction are truly exceptional. It is rare to find someone so genuinely committed to delivering a positive customer experience. I highly recommend Stephon Solomon to anyone seeking outstanding vehicle service and a service advisor who truly cares about their customer.

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Was a first time customer bringing in my MDX for new tires. They found more issues with it- total cost of repairs would be $11,500. Denied almost all of their "findings", took MDX to my regular mechanic, and none of their "findings" were proven correct. Maus will not stop reaching out to me even though I have opted out of communications. Will never be returning. One of the dirtiest Acura dealers I have ever been to.

A very good experience. I would recommend you to all of my friends. Angelo was complete and explain all features

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Scam artists. Been coming here for 12 years. I paid almost $800 to get my door fixed because it was not opening. A month later it was not working again and they want another $600 to fix it stating "it was a different part." I told them it was something they should have originally addressed. They tried to gaslight me into thinking it was something I did or it just happens. I told the manager Brandon it is suspicious that a totally separate part would spontaneously stop working a month after they were in the door to fix it. I was ... Read More

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Google - Jun 2, 2026

Scam artists. Been coming here for 12 years. I paid almost $800 to get my door fixed because it was not opening. A month later it was not working again and they want another $600 to fix it stating "it was a different part." I told them it was something they should have originally addressed. They tried to gaslight me into thinking it was something I did or it just happens. I told the manager Brandon it is suspicious that a totally separate part would spontaneously stop working a month after they were in the door to fix it. I was willing to pay for the part but the labor should be on them. He declined only offering me $100 off still leaving me with an additional $500 to pay. They would not give me a refund for the original repair that did not work. I've bought two vehicles from this place and I assure you I will not buy another one. Keep telling people they need $6000 work every time they get their "free oil change" with Maus Care and then gaslight customers saying well this is all just recommended instead of just being straight up and saying what the car needs.